Delivery times and services status

SERVICE STATUS: 5/11/20

Customers can expect extended delivery times as a result of UKGOV Lockdown#2 It is difficult to quantify what the delays may be so the company had instigate a new 21 working day lead time on all order (except those orders where a longer lead time is given at point of sale) .We would ask for your continued patience during these difficult times. . Please note that in addition to Covid 19 issues, some foam grade are in sort supply due to a national chemical shortage

We would ask that if you are unable to accept these delays Please do not place orders with us at this time as we will allocate resources to your order as a result orders that are bespoke to your measurements are unable to be cancelled

Thank you for choosing foam4u.co.uk. Our unique tessellation software allows us to cut your foam order at the lowest price to you the customer with the minimum amount of waste to the environment.

Please ensure you click the correct country tab at the check out. It will be set to the UK MAINLAND by default. When you click the default tab the other location options will drop down for you to choose. Please note we have no way of knowing that you have chosen the correct tariff until the goods are ready for dispatch.

We aim to dispatch all FOAM CUT TO SIZE orders within 14 working days. All other products including FOAM CRUMB and UPHOLSTERY can take up to 28 working days. During the Covid19 pandemic some additional delay can be expected as a result of unforseen events or as a result of the order being quarantined for 3 days prior to shipping.

We pride ourselves on giving the best prices on the internet. To do this we have developed a unique bit of TESSELLATION software. This allows us cut foam with the minimum of waste . As a consequence we cut foam according to the best yield from the block or sheets hence our broad dispatch time. We are unable to give and exact date of delivery as a results, Be assured our prices reflect this delivery schedule

If you require urgent delivery please contact help desk 08007311168 or check out our other site www.thefoamshop.co.uk

Please note “Working days” are defined as Monday to Friday excluding Bank holidays and the week between Xmas and the first working day of the new year when we are closed.

We can not accept cancelled orders in respect of late delivery in the event of poor weather conditions, reasonable seasonal variation or industrial action or in the event of circumstances beyond our control. If you do have any questions regarding our Foam Cut To Size, or Delivery then please contact us.

XMAS DELIVERIES

Due to increased pressure on the carriers over the xmas period some deliveries or dispatches may be delayed This is beyond our control and as such we can not accept cancellations or be responsible for any consequential loss arising from late delivery or dispatches.

GOODS DAMAGED AT THE POINT OF DELIVERY

If your parcel / packaging arrives in a damaged condition please sign as “damaged” rather than your name. This enables us to be sure that the goods were damaged in transit .We will only be able to accept limited liability if the procedure is not followed. If you receive a damaged parcel you must notify us immediately upon receipt or at the worst if a 3rd party took delivery within 24 hours. We require that customers acknowledge delivery however carriers offer a service that allows parcels to be left without a signature. Please note this is done at your own risk. MHULtd will not accept libility lost parcels as a result of customer instructions to leave parcels without a signature.

DELIVERY CHARGES

Our delivery charges are based on the value of the order. Orders up to £100 (regardless of how many items you buy) are only charged at £9.00 after that there are small incremental charges based on the value of the order. You will find that this is the best way to price for delivery . If you think Free delivery would be preferable we would have to cover the delivery charges by increasing the cost of the foam you order.

THE FREE DELIVERY MYTH

EVEN WITH OUR DELIVERY CHARGES AND THE EXACT SAME GRADE OF FOAM OUR PRICES ARE ALWAYS BETTER THAN OUR COMPETITORS. OUR PRICE PROMISE PROVES IT.

IF YOU’RE ARE SURPRISED BY THE COST OF DELIVERY PLEASE TAKE A MINUTE TO CONSIDER THE FOLLOWING.

We all know the story of the Emperors New Clothes Free delivery is the modern day equivalent.

Companies who offer free delivery only add the cost of the delivery on to the item being purchased. You the consumer assume your getting a good deal,when the reverse is true.

As a company we don’t offer free delivery as we consider it to be dishonest. You can see this for your self check out the sites that offer free delivery.

They usually offer the second identical item for a discounted price. Now vary the size of the second item by 1mm you will find the discount is cancelled . Enter the same sizes in to our web site calculator. Even with our delivery charges added on a grade for grade basis we are always less expensive as we base our delivery charges on the amount you spend.

Free Delivery might sound attractive but it will cost you more .

The Emperor found out too late You now have all the information you need to make a smart purchase.

Please return to the Home Page and use the Foam Cut To Size Online Calculator. Why not check out our Memory Foam range.